Privacy Policy

1. What Information Is Collected

We collect information directly from you when you visit our website, complete an inquiry or registration form, subscribe to our updates, schedule an appointment, or contact our team. Information you voluntarily provide to us may include:

• Contact Identifiers: First and last name, business name, postal address, email address, and mobile phone number.
• SMS Consent & Verification Data: Record of timestamp, IP address, web form submission data, verbal consent confirmations, or digital signature confirming opt-in to receive SMS communications.
• Communications Content: Customer inquiries, messages sent via SMS, email correspondence, feedback, and notes associated with customer support inquiries.
• Commercial Information: Transaction details, appointment history, service preferences, and billing records (payment card data is processed securely through PCI-DSS compliant third-party payment gateways; we do not store full payment card numbers).
• Automatically Collected Technical Data: IP address, browser type and version, device hardware model, operating system, domain origin, and session activity collected through standard server logs and privacy-preserving analytics.

2. How User Data Is Used

Kairos Technology Partners LLC uses the personal information we collect exclusively for legitimate business, transactional, and customer service purposes, including:

• Delivering requested services, processing orders, fulfilling contract commitments, and answering inquiries.
• Sending appointment confirmations, schedule updates, two-way direct text messaging with customer service representatives, service outage alerts, and account notifications.
• Operating, maintaining, troubleshooting, and improving the functionality of our website and services.
• Verifying customer identity and preventing fraudulent, unauthorized, or illegal activities.
• Complying with applicable federal, state, and local legal and regulatory obligations, including TCPA, CTIA, and cellular carrier compliance rules.

Note: We do NOT use mobile numbers collected for SMS verification or transactional support for unrelated affiliate marketing campaigns.

3. SMS — Opt-In Details & Messaging Terms

Kairos Technology Partners operates a customer notification and conversational SMS service (“KTP Care & Notifications”) to assist clients, provide timely account updates, and handle two-way conversational inquiries.

How You Opt In

You may opt in to receive SMS text messages from Kairos Technology Partners LLC through any of the following voluntary methods:

• Checking an explicit, non-pre-checked consent checkbox on our online inquiry, contact, or scheduling forms.
• Initiating a text message directly from your personal mobile device to our business phone number (+1 (469) 351-1390).
• Verbally consenting during an inbound phone consultation with our authorized representatives.
• Submitting a signed digital agreement or service registration intake document containing SMS authorization.

SMS Program Disclosures & Carrier Requirements

• Program Description: Customer support assistance, appointment reminders, scheduling updates, service notifications, and account inquiries.
• Message Frequency: Message frequency varies (up to 4 msgs/month).
• Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out / STOP Instructions: You can unsubscribe from text messages at any time. Simply reply with the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. You will receive a single confirmation text confirming your cancellation, and no further messages will be sent to your mobile device unless re-initiated by you.
• Customer Assistance / HELP Instructions: If you experience any issues with the messaging service or have questions, reply with the keyword HELP to any message, or contact our support team at jon@kairostechusa.com or call us at +1 (469) 351-1390.
• Carriers Disclaimer: Mobile wireless carriers (including AT&T, T-Mobile, Verizon, Sprint, and regional network operators) are not liable for delayed or undelivered messages.

4. Cookies and Tracking Practices

Our website uses cookies, web beacons, and similar tracking technologies to improve site functionality, analyze web traffic, and ensure security.

• Essential / Strictly Necessary Cookies: Required to enable core site functionality such as secure navigation, authentication, session integrity, and load balancing. These cookies cannot be turned off.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting aggregated information anonymously (e.g. bounce rate, page loading speeds, high-traffic pages).
• Preference Cookies: Enable our website to remember choices you make (such as preferred language, region, or display settings).

Managing Cookie Preferences: Most internet browsers automatically accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the usability or features of our website.

5. Data Security

We implement comprehensive physical, administrative, and technological security controls designed to safeguard personal data against unauthorized access, loss, alteration, misuse, or disclosure.

• Encryption: All data transmitted over our web properties and messaging channels uses industry-standard TLS (Transport Layer Security) 1.2+ encryption in transit and AES-256 encryption at rest.
• Restricted Access: Access to personal and customer records is strictly limited to authorized personnel and trained contractors who require access to perform specific business tasks under strict confidentiality agreements.
• Regular Audits: We periodically review our security architectures, vulnerability patches, and access permissions to ensure ongoing resilience.
• Data Retention: We retain personal data only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by statutory recordkeeping and compliance obligations. When data is no longer required, it is securely destroyed or anonymized.

6. User Rights

Depending on your location (including rights under state privacy regulations such as CCPA/CPRA, VCDPA, and GDPR where applicable), you may exercise the following rights regarding your personal information:

• Right to Know / Access: You may request a copy of the specific categories and pieces of personal information we have collected about you.
• Right to Rectification / Correction: You may request correction or updating of inaccurate, outdated, or incomplete personal details.
• Right to Deletion: You may request the deletion of your personal data, subject to lawful business exceptions (such as completing an ongoing transaction or complying with legal retention requirements).
• Right to Opt-Out: You have the absolute right to opt out of marketing communications and SMS messages at any time (reply STOP to any SMS or use the unsubscribe link in our emails).
• Right to Non-Discrimination: We will never discriminate against you, deny services, charge different prices, or provide a lower quality of service for exercising your privacy rights.

To exercise any of these rights, please email us at jon@kairostechusa.com with “Privacy Rights Request” in the subject line. We will respond within thirty (30) calendar days after verifying your identity.

7. Mobile Information Sharing Statement

Specifically, Kairos Technology Partners LLC will not sell, rent, lease, trade, exchange, or transfer your mobile phone number, SMS consent status, or messaging opt-in records to any third-party marketers, advertisers, list brokers, lead-generation networks, or commercial affiliates under any circumstances.

8. Contact Us & Inquiries

If you have questions, comments, or concerns about this Privacy Policy, our SMS messaging practices, or wish to exercise your privacy rights, please contact our privacy compliance team at: